Changes in market behavior that are getting closer to competition in the use of technology and the Internet, require business actors to continue to innovate towards developing services or products more quickly (time to market). In addition, in the application and service development process, IT infrastructure management, whether physical or virtual, is optimal, safe, precise, and well-planned. Managing infrastructure such as virtual servers, databases (databases), operating systems and networks can be a challenge in itself considering the amount of time and manpower capacity required and not necessarily owned by all business actors where the time capacity will be allocated more towards increasing product competitiveness and added value of a service.
Using the Managed Service option for IT Support Services needs such as managing and operating physical and virtual infrastructure can significantly help the IT department workload of a company without having to add specific manpower that only focuses on hardware and virtual services. The role of Managed Service is currently present to delegate the day-to-day operational functions of a company’s IT department where one of the focus areas can help part or as a whole to operate and ensure the availability of a service system according to the company’s business needs, so the IT department can allocate manpower and time to focus more on innovation and formulation of business development itself.
Seeing these needs, Managed Service is perfect for an organization that wants to be effective and efficient without requiring additional resource allocations to the IT department to carry out operations, rejuvenation, renewal, and mitigation of systems and infrastructure on a regular and structured basis so that the company can focus more on development.
The meaning of managed service in the world of information technology is huge for other companies that use their services. Managed service can provide comprehensive support for the smooth operation of the company’s IT so that it can be free from disruptions until the future.